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Clear Communication
 
No one would  communicate  much in society if they  knew  how often they  misunderstood  others.
Yesterday’s Communication
Yesterday’s Communication
Today’s Communication
Today’s Communication
[object Object],[object Object],[object Object]
Let’s begin with trying  to figure out what  is  Communication?
Sender Receiver
 
Do You Communicate? Why
FUNDAMENTAL  Good communication skills Understanding Persuasion Confidence Credibility Influence
 
Seek first to  Understand Before Being  Understood
 
 
 
I Don’t Know I Was Wrong I Need Help
70% Mistakes at work is due to  poor communication
“ If we were supposed to  talk   more than  listen ,   we would have been given two  mouths   and   one   ear .” Mark Twain
 
The Communication Equation What you hear Tone of voice  Vocal clarity  Verbal expressiveness  What you see or feel Facial expression Dress and grooming  Posture  Eye contact Touch Gesture WORDS  …       40%  of the message 50%  of the message 10%  of the message!  0
It's not  what  you say,  but  how  you say it.
 

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